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 Questions (FAQs)


Starting on December 8th, 2009, iWireless customers began reporting messages were not being delivered to their phones. We are aware of the problem, but don't know if this is a limited or widespread problem with iWireless. To help us isolate the problem, please take the time to let us know the date and time you recieved your last message. Please send us the information listed on the bottom of the Contact Us page.

UPDATE January 21st, 2010
According to iWireless, all messages sent this morning around 6am were delivered. If you are not receiving a message when you think you should, please fill out the Contact Us form with your phone number and the date/time you thought you should have received the message. iWireless can check their server logs for an error or delivery status. If an error is found, then both iWireless and us may be able to come up with a solution.

Entries below that have a Possible Correction of "Please verify phone number and service provider" and are sure their phone number is correct can go to WhoIsMyCarrier.com for help. The information provided needs to match your subscription to this site. If you don't know how to proceed after you have that information, send that information and you phone number to support@messageupdate.com

The following email/phone/pager addresses are not receiving messages due to errors. Please check the list below. If your contact information is listed, please log in and correct your information. Contact Addresses not corrected within 60 days from First Error Date will be removed from the database.

This list revised February 22, 2009.
Contact Address Type of Error Possible Correction First Error Date
3198501521 550 Invalid recipient Please verify phone number and wireless carrier (NOTE: Site Admin Changed selected carrier of nTelos to Verizon on 2/23 for evaluation.) 2/22/10
1319457116 550 Invalid recipient Do not start phone number with "1" and add last digit 2/13/10
3196711862 550 Invalid recipient Please verify phone number and wireless carrier (Cingular ?) 2/13/10
1319750317 550 Invalid recipient Do not start phone number with "1" and add last digit 1/26/10

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If you are having problems, please see our Contact Us page for more information.

Not receiving messages?
Please look on our Errors page to see if your email, phone, or pager is listed, what the problem is, and a possible fix.
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